Grievance Redressal Policy
LAST UPDATED: July 2026
1. Consumer Protection Compliance
In compliance with the Consumer Protection (E-Commerce) Rules, 2020 under Indian legislation, DRFTN CLOTHING has appointed a dedicated Grievance Officer to resolve any customer escalations.
2. Grievance Officer Details
Name: Nagarjun D. P. Title: Grievance Redressal Officer, DRFTN CLOTHING Email: grievance@drftn.in Address: 1st Floor, Kogilu Main Rd, above Sri Venkateshwar Vaibhava Veg Hotel, K B Sandra, Maruthi Nagar, Yelahanka, Bengaluru, Karnataka, India - 560064 Phone: +91 74061 64512
3. Resolution Timeline
All complaints and escalations will be formally acknowledged within 48 hours of receipt. The grievance redressal team will make every effort to investigate and resolve the issue within 1 month from the date of submission.
Have any questions regarding our store policies?
Contact Support Team